Freshdesk API Token

Description

General

Documentation: https://developers.freshdesk.com/api
Summary: Freshdesk is a cloud-based customer support platform. The Freshdesk API allows to perform operations such as reading, modifying, adding or deleting data from the helpdesk. This detector aims at catching the API key used to authenticate requests and the associated Freshdesk domain.
IPs allowlist: As of the time of writing this documentation, this feature is not available.
Scopes: API keys are linked to a user and share the same rights.

Revoke the secret

API keys can be reset from the profile settings.

Check for suspicious activity

As of the time of writing this documentation, this feature is not available.

Details for `Freshdesk api token with domain`

Family: Api
Category: CRM
Company: Freshdesk
High recall: False
Validity check available: True
On-premise instances exist: False
Only valid secrets raise an alert: False
Minimum number of matches: 2
Occurrences found for one million commits: 1.4
Prefixed: False
PreValidators:

- type: ContentWhitelistPreValidator
  patterns:
    - freshdesk
- type: ContentWhitelistPreValidator
  patterns:
    - api[._-]?key
- type: ContentWhitelistPreValidator
  patterns:
    - domain

Examples

- text: |
    +FRESHDESK_API_KEY = "UQ7reChvIt7pGOQabc"
    +FRESHDESK_COMPANY_DOMAIN = "abcdef"
  domain: abcdef
  apikey: UQ7reChvIt7pGOQabc

Details for `Freshdesk api token with url`

Family: Api
Category: CRM
Company: Freshdesk
High recall: False
Validity check available: True
On-premise instances exist: False
Only valid secrets raise an alert: False
Minimum number of matches: 2
Occurrences found for one million commits: 1.2
Prefixed: False
PreValidators:

- type: ContentWhitelistPreValidator
  patterns:
    - freshdesk\.com
- type: ContentWhitelistPreValidator
  patterns:
    - api[._-]?key

Examples

- text: |
    +FRESHDESK_API_KEY = "UQ7reChvIt7pGOQabc"
    +FRESHDESK_COMPANY_URL = "abcdef.freshdesk.com"
  domain: abcdef
  apikey: UQ7reChvIt7pGOQabc