Freshdesk API Token

Description

General

• Documentation: https://developers.freshdesk.com/api
• Summary: Freshdesk is a cloud-based customer support platform. The Freshdesk API allows to perform operations such as reading, modifying, adding or deleting data from the helpdesk. This detector aims at catching the API key used to authenticate requests and the associated Freshdesk domain.
• IPs allowlist: As of the time of writing this documentation, this feature is not available.
• Scopes: API keys are linked to a user and share the same rights.

Revoke the secret

API keys can be reset from the profile settings.

Check for suspicious activity

As of the time of writing this documentation, this feature is not available.

Details for Freshdesk api token with domain

• Family: Api

• Category: CRM

• Company: Freshdesk

• High recall: False

• Validity check available: True

• Analyzer available: False

• On-premise instances exist: False

• Only valid secrets raise an alert: False

• Minimum number of matches: 2

• Occurrences found for one million commits: 1.4

• Prefixed: False

• PreValidators:

- type: ContentWhitelistPreValidator
  patterns:
    - freshdesk
- type: ContentWhitelistPreValidator
  patterns:
    - api[._-]?key
- type: ContentWhitelistPreValidator
  patterns:
    - domain

Examples

- text: |
    +FRESHDESK_API_KEY = "UQ7reChvIt7pGOQabc"
    +FRESHDESK_COMPANY_DOMAIN = "abcdef"
  domain: abcdef
  apikey: UQ7reChvIt7pGOQabc

Details for Freshdesk api token with url

• Family: Api

• Category: CRM

• Company: Freshdesk

• High recall: False

• Validity check available: True

• Analyzer available: False

• On-premise instances exist: False

• Only valid secrets raise an alert: False

• Minimum number of matches: 2

• Occurrences found for one million commits: 1.2

• Prefixed: False

• PreValidators:

- type: ContentWhitelistPreValidator
  patterns:
    - freshdesk\.com
- type: ContentWhitelistPreValidator
  patterns:
    - api[._-]?key

Examples

- text: |
    +FRESHDESK_API_KEY = "UQ7reChvIt7pGOQabc"
    +FRESHDESK_COMPANY_URL = "abcdef.freshdesk.com"
  domain: abcdef
  apikey: UQ7reChvIt7pGOQabc